- Student Withdrawal/Refund Policy
To be considered for a refund, a student must submit a written notice of withdrawal to the institution. Notices of dismissal to a student must also be in written form.
1) Refunds before the program of study begins:
(a) If written notice of withdrawal is received by Universal Learning Institute within 7 days after the contract is made, and before the commencement of the period of instruction, Universal Learning Institute may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
(b) If written notice of withdrawal is received by Universal Learning Institute 30 days or more before the commencement of the period of instruction and more than 7 days after the contract was made, Universal Learning Institute may retain 10% of total tuition only due under the contract to a maximum of $1000.
(c) If written notice of withdrawal is received by Universal Learning Institute less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, Universal Learning Institute may retain 20% of the total tuition due under the contract to a maximum of $1300.
2) Refunds after the program of study starts:
(a) If written notice of withdrawal is received by Universal Learning Institute or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, Universal Learning Institute may retain 30% of the tuition.
(b) If written notice of withdrawal is received by Universal Learning Institute, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, Universal Learning Institute may retain 50% of the tuition.
(c) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.
3) Refunds owed to students must be paid within 30 days of Universal Learning Institute receiving written notification of withdrawal and all required supporting documentation, or within 30 days of Universal Learning Institute’s written notice of dismissal.
4) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
5) Where a student withdraws or is dismissed from their program after receiving technical equipment from Universal Learning Institute free of charge:
(a) The student must return the equipment unopened or as issued within 14 calendar days; and
(b) If the student fails to return the equipment as set out above, Universal Learning Institute may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
6) If a student did not complete the Study Permit by the start date in the Letter of Acceptance, the student must notify Universal Learning Institute and Universal Learning Institute may issue an additional Letter of Acceptance for a later start date. In that case, Universal Learning Institute may charge an additional $200 administrative fee and retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application.
7) If a student advises Universal Learning Institute in writing, prior to the start date, he/she was denied a Study Permit and provides a copy of the Study Permit denial letter issued by Citizenship and Immigration Canada, Universal Learning Institute may retain the lesser of 10% of the total fees due under the contract or $400. Should a student fail to advise Universal Learning Institute, or choose to withdraw for other reasons, the refund policy set out in Part 6 above will apply.
Refunds owed to students must be paid within 30 days of Universal Learning Institutes receiving a copy of the Study Permit denial letter.
- Grades Appeal
ULI provides an opportunity for students to resolve grades appeals in a fair and equitable manner. The policy applies to all ULI students within four (4) days of receiving their grades. Only grades received on mid-term or final assessments may be appealed. Grades received for assignments or weekly quizzes may not be appealed.
- The first effort to resolve issues is to be handled by the instructor/facilitator and the student.
- A re-mark will be made, with comments and/or rationale. The grade can be modified at this point – up or down.
- If this is not satisfactory, the campus coordinator will review documentation. If rationale is sound, then the grade will stand. If further investigation is required, the campus coordinator will notify the Senior Educational Administrator.
- If further action is required, the Senior Educational Administrator will be called in to investigate and resolve the grade issue.
- The Senior Educational Administrator’s conclusion is final. There is no further action that can be taken by the student once the decision has been made.
- Student Guidelines for Dismissal
The following actions are grounds for immediate dismissal and/or the start of the Dispute Resolution Process. Although it is impossible to provide an exhaustive list of such offences, they include such things as:
- Theft or any other type of dishonest behaviour
- Gross insubordination to students, teachers or staff at ULI. Students must be respectful of teachers and maintain classroom manners
- Assault on a teacher, staff, other student or any person at ULI
- Cheating on tests – assignments
- Drinking (alcohol) or being intoxicated at school or on a practicum
- Abusing or neglecting legal drugs (including prescribed drugs)
- Taking illicit drugs or being under the influence of illicit drugs while at school
- Possession or sale of illicit drugs on School property
- Possession or sale of restricted weapons on School property
- Intentional damage to School property
- Failure to comply with the policies of ULI (e.g. internet misuse, cell phone misuse)
- Failure to comply with expectations in progress or attendance as per funding agency requirements
- Breach of confidential information regarding students or ULI including discussion of process and procedures to competitors
- Accepting or offering money or valuable gifts to/from students, staff or potential employers/practicum placement sites.
- Providing advice or attempt to influence other staff, students, suppliers on medical, financial, religious or political beliefs etc.
- Selling goods or services unrelated to ULI while on the premises (e.g. pressure sales for Avon or Amway)
ULI is regulated by attendance policies as laid out by funding and/or regulating bodies.. As such, ULI will have no other recourse but to report irregular attendance or failure to progress. Failure to comply with the applicable regulations that does not require ULI dismissal would not affect the continuation of your pre-paid portion of courses with ULI, but may be cause for the regulator to stop support of your specific program. You may be required to reimburse any funded contribution. See ULI attendance policy for your options.
Note: Continued disrespect for ULI Student Guidelines standards would be cause for dismissal and/or the start of a Dispute Resolution Process.
- Admission Policy
Proof of meeting the admission requirements of the school and the program will be kept in your file. The school requires evidence of being a mature student, 19 years or older or out of school for 12 months (photo ID). The school requires proof of meeting the admission requirements for specific programs before acceptance can be issued.
Failure to meet the Admissions requirement for each program cannot be waived by either the Institution or the student.
- Prior Learning Assessment/Credit Transfer Policy
Depending on a student’s entrance test results and proof of previous accomplishments, schedules and tuition may be adjusted to less than the posted program schedule/tuition. This will be agreed to prior to the contract period. We can offer credit for up to 50% of the total program time or content.
EXCEPTION: Based on school closures, or other industry anomalies, ULI will allow credit in excess of 50% of the total program. The allowable prior learning will be incident specific and decided upon after a formal interview between the student and ULI admissions.
- Attendance Policy
This applies to all students of ULI. Anyone in a funded program must adhere to the policies of their funding agency. ULI makes every effort to create a flexible environment to help you meet all your responsibilities as an adult.
However, within that flexibility there are policies that must be adhered to in order to help you reach your goals.
- 80% attendance for your entire program is required.
- Lecture-based classes are pre-scheduled. Excused absences (i.e. absences with notification) can be made up with extra material or classroom notes.
- Attendance requirements of your funding agency or Immigration Canada for International students is determined by the agency and upheld based on the details of the letter of acceptance from ULI. There is no flexibility on this monitoring and reporting policy.
If you need an extended leave of absence (medical or personal):
- Please notify ULI in writing and receive written permission from management. We will make every effort to hold a space for you.
- ULI will put your program on hold for up to 12 months, if permission is granted
- Upon your return, you are entitled to complete any courses paid for that are still being offered. You are welcome to continue where you left off based on the courses being currently offered at ULI. This is not transferable to new courses being offered unless you are prepared to look at a fee adjustment. There is no fee for the Hold request.
Please Note: The entire program may be put on hold for up to twelve months, or individual courses may be placed on hold with the understanding that your particular program or missing courses may not be available on your return. However, ULI will make every effort to transfer your credits as Prior Learning Credits to an existing program if you wish. You will be responsible for any fee differential at that time.
When there has been no attendance or contact or special arrangements made in writing for six months that will constitute an automatic withdrawal from your program. If no arrangements have been made, the course or program is forfeited.
We work hard to accommodate changing work schedules, family needs, and personal appointments. Just let us know. We try to accommodate adults with multiple levels of responsibility.
- Student Guidelines for Dispute Resolution
The objective of this policy is to outline the dispute resolution process that is available to all students at ULI. All issues should first be addressed with the person concerned first, then the local Campus Coordinator. If there is no satisfaction the steps below are available.
This policy is to be used to resolve disputes related to:
- Terms and conditions of student participation
See Senior Education Administration or Campus Coordinator or Designate
- Disciplinary action
See Senior Educational Administrator or designate
- Complaints of personal harassment or workplace discrimination
See Senior Vice President or designate
- Terms and conditions of program delivery relative to the Program outline
See Senior Educational Administrator or designate
ULI provides an opportunity for students to resolve disputes of a serious nature in a fair and equitable manner.
The policy applies to all ULI students who are currently enrolled or were enrolled 30 days prior to submitting their concern(s) to the Senior Educational Administrator.
This policy is to be used to resolve disputes related to:
ULI believes that it is important to provide students with a mechanism to resolve disputes or issues of contention that may arise in the course of their studies at ULI. It is the policy of ULI that issues be resolved in a manner that is timely, fair and without bias or prejudice to all parties involved.
Disputes must be resolved within the time limits defined in this policy, unless the time limits are extended by mutual agreement.
All information regarding a dispute is to be treated in confidence. Information that must be shared in order to conduct an investigation will be disclosed on a “need to know” basis.
d) Process for Resolving Disputes
The following steps are to be followed in processing a dispute.
1. When a concern arises, the student should address the concern with the staff member most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the campus coordinator who in turn will bring it to the Senior Educational Administrator or the Senior Vice President.
2. The Senior Educational Administrator or designate will arrange to meet with the student to discuss the concern and desired resolution within 5 school days of receiving the student’s written concern, or as soon as practicable.
3. Following the meeting with the student, the Senior Educational Administrator or designate will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those inquiries may involve further discussions with the student either individually or with appropriate (institution’s) personnel.
4. The necessary enquiries and/or investigations shall be completed no later than 10 school days following the receipt of the student’s written concern. The Senior Educational Administrator or the Senior Vice President will do one of the following within 10 days of receiving the student’s written concerns:
a. Determine the student’s concerns are not substantiated; or
b. Determine the student’s concerns are substantiated in whole or in
c. Determine the student’s concerns are frivolous and vexatious.
The student and the institution’s personnel involved shall receive a written summary of the above determination. A copy of all documentation relating to every student’s complaint should be signed by all parties. A copy shall be given to the student, and the original will be placed in the student file.
5. If it has been determined that the student’s concerns are substantiated in whole or in part the Senior Educational Administrator or designate shall include a proposed resolution of the substantiated concern(s).
6. If the student is not satisfied with the determination of the Senior Educational Administrator or designate, the student must advise the Senior Educational Administrator or designate within 48 hours of being informed of the determination. The Senior Educational Administrator or designate will immediately refer the matter to the President. The President will review the matter and meet with the student within 5 school days.
7. The President shall either confirm or vary the determination of the Senior Educational Administrator or designate. The President will confirm, change or deny the resolution. If the resolution is not accepted by the student, at this point, a Dispute Resolution Panel may be called which includes the President, and two members of the Advisory Committee. Should there still be no resolution, the school’s Dispute Resolution Process will be considered exhausted.
8. If the issue is of a serious nature the President may, in his sole discretion and cost, engage the services of a third party mediator to assist in the resolution of the dispute.
The President is responsible for:
- Providing advice and assistance on the application of this policy to the student and Senior Educational Administrator or Designate
- Ensuring that disputes raised by students are investigated in good faith and resolved
- Ensuring that investigations are treated in confidence in accordance with this policy
- Forming a Dispute Resolution Panel, when required
- Providing informal reviews when requested.
- Making a sincere attempt to resolve issues
The Students are responsible for:
- Meeting the time frames specified in this policy
- Making a sincere attempt to resolve issue
Note: Dennis Li, President of ULI is the designated “Dispute Resolution Officer” who is responsible for resolving issues of contention.
- Terms and conditions of student participation
- Work Experience: Practicum Placement or Co-Op Work Term
ULI provides work experience placements for students who have reached at least the 75% point of study of the on-site portion of a program of study and met the criteria for work experience placement. ULI ensures that placements provide an opportunity for students to enhance the skills learned in the program of study.
ULI finds Host Employers who are committed to introducing students to work in their field of study. ULI works with the Host Employer to evaluate the student’s performance during a work experience and to provide a letter of reference on the successful completion of the agreed upon work term.
- English Language Proficiency
The English Language Proficiency test ensures all students have adequate language skills to be successful in completing their chosen program and courses of study.
During the Intake process all students who do not speak English as their mother tongue (non-native English speakers) must take the ESL Placement Test. Non native English speakers require proof of score of 60% or the entrance requirement of the specific program of choice on ULI ESL testing (or equivalent from other standardized testing mechanisms) and pass an interview with a ULI admissions representative.
ULI utilizes the New Inside Out Quick Placement Test. It is comprised of 60 multiple choice test items (36 structure and 24 vocabulary) that are worth one point each. The test score has six (6) possible levels including: Beginner, Elementary, Pre-Intermediate, Intermediate, Upper-Intermediate and Advanced.)
Domestic students require minimum score of 7 on Wonderlic Aptitude test and must also complete and pass an interview with the ULI admissions department. International students need to pass an interview with ULI admissions department. The Student may be required to take ULI Communicating for English (ESL) program to bring English to the prerequisite level of acceptance for admission.
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