Emergency Contact Information

Safety is a top priority at ULI. As an international student in BC, it is important to know how to contact emergency services and access support when needed. Below is a guide to essential emergency contact information.

Emergency Services (911)

• Call 911 for police, fire, or medical emergencies.

• Available 24/7 across Canada.

• Free to call from any phone, including mobile phones and payphones.

• Provide your location and nature of the emergency when calling.

Visit BC Emergency Health Services When to Call 9-1-1 website to learn more about the examples and procedures of calling 911.

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Non-Emergency Contacts

• Police Non-Emergency: For reporting crimes that are not urgent (theft, lost items, noise complaints).

  • Richmond RCMP: 604-278-1212

  • Vancouver Police: 604-717-3321

  • Burnaby RCMP: 604-646-9999

• Health and Medical Assistance
  In Canada, you can visit a walk-in clinic for your health issues. If you do not have MSP, you can still see a doctor, but you will have to pay for the visit. That is why having health insurance is important.
  To find a clinic near you, search online. Hospitals in Canada are only for emergencies. If you have a broken bone, a serious injury, severe pain, or a serious illness, you can go to the hospital. You can also look online for the nearest hospital or call 911 in an emergency.
  When visiting a hospital, bring:

  • Your study permit and passport

  • Proof of medical insurance (BC Service Card [MSP card] or private insurance card​)

 

If you are sick or injured and do not know what to do, call HealthLink BC at 811 to speak with a nurse anytime, day or night.

• 811 – HealthLink BC: Speak with a registered nurse for non-emergency health concerns. (Translation services are available in over 130 languages.)

• Poison Control Centre: Call 1-800-567-8911 or 604-682-5050, 24/7 assistance for poisoning or overdose concern. (Telephone interpreting in over 150 languages available)

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Mental Health & Crisis Support

• Here2Talk: Free mental health support for BC post-secondary students. Call 1-877-857-3397, 604-642-5212 or visit here2talk.ca.

• Crisis Centre BC: A non-profit, volunteer organization committed to helping people help themselves and others deal with crisis and provide immediate support for emotional distress.

  • Having thoughts of suicide? Call or text 988.

  • Experiencing a mental health crisis? Call 310-6789 or visit crisiscentre.bc.ca.

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ULI Student Support Services

If you need assistance with safety concerns, housing issues, or personal support, contact ULI Student Support Services.

• Phone: 604-273-2880

• Email: studentservice1@uli.ca and studentservice2@uli.ca

• Office Hours: Monday–Friday, 9 AM – 5 PM

Stay informed and prepared to ensure a safe and positive experience in British Columbia!